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Privacy Policy

Last Updated: Wednesday, 15 October 2025

At Walis Sedan Services (“we,” “our,” or “us”), we value transparency and trust. This policy explains how we handle your personal data as well as our cancellation and refund terms when you use our website Walissedanservices.com or book our transportation services.

1. Privacy Policy

1.1 Information We Collect

We collect:

  • Booking Details: Name, phone number, email, pickup/drop-off address, flight details (if applicable).

  • Payment Information: Processed securely via third-party providers. We do not store full credit card numbers.

  • Technical Information: IP address, browser type, pages viewed, and cookies (see section 1.5).

1.2 How We Use Your Information

Your data is used to:

  • Confirm bookings and send trip updates

  • Process payments securely

  • Provide customer support

  • Improve website performance

  • Comply with legal or regulatory requests

1.3 Sharing of Information

We do not sell or trade personal information. We only share it with:

  • Chauffeurs/Drivers (for ride fulfillment)

  • Payment Processors (e.g., Stripe, PayPal, Square)

  • Legal authorities when required by law

1.4 Data Security & Retention

We use reasonable security measures to protect your information.
Booking and transaction records are retained only as long as required for service records and legal compliance.

1.5 Cookies & Analytics

Our website may use cookies and tracking tools to enhance user experience. You may disable cookies in your browser, but some website features may not function properly.

1.6 Your Rights

You may request to:

  • Access, update, or delete your stored information

  • Opt out of any marketing communications

Please contact us via the details below.

2. Cancellation & Refund Policy

We understand plans may change. Our policy balances flexibility for customers and fairness for our drivers and scheduling operations.

2.1 Standard Cancellation Terms

Cancellation Timeframe Refund Status
More than 24 hours before pickup ✅ Full Refund
Within 24 hours of pickup ❌ Non-Refundable
After driver dispatch or en route ❌ Full Fare Charged

2.2 No-Show Policy

If the passenger fails to appear at the pickup location without prior notice, the booking is considered a no-show and is non-refundable.

2.3 Delays & Flight Changes

We monitor flights for airport pickups, but clients must notify us of flight cancellations or major delays.
Refunds are not provided for delays caused by airlines, weather, or traffic.

2.4 Refund Processing

  • Refunds (when eligible) are issued within 5–7 business days to the original payment method.

  • Bookings made through third-party platforms must follow their rules.

3. Contact Information

For privacy concerns, refund requests, or questions:

Walis Sedan Services
📍 Wali Sedan Services, Ltd., Calgary, AB, Canada
📞 (587) 701-3176
✉️ info@walissedanservices.com
🌐 https://walissedanservices.com